Good customer service

I was all set to hate the Kinsmen Sports Centre today. I was going to put them in the same hole as MEC; places that pretend to be good for you but secretly hate you. But, they went above and beyond the call of duty, so MEC stays in the “hate hole” alone.
The physical therapist I saw yesterday wanted me to do aquajogging, but only for fifteen minutes. Aquajogging is just being in the pool with a flotation belt and pretending to jog. It exercises your running muscles, but without impact. Don’t lean forward and do real swimming though; I forget why, but I was told not to.
The only pool I really know is the Kinsmen so I headed back there. I even checked yesterday and they said they always keep a lane open for people doing aquajogging. Before I entered, I checked with the front counter to see if there were any options that would be cheaper for someone only wanting to do fifteen minutes of aquajogging. No. So full price. $8.
I go in, change, and then go to the pool. I don’t see where I’m supposed to go. After consulting with a lifeguard I find out that the deep pool is completely used. Synchronized swimmers abound, next to swimming lessons. There is no place for me to go aquajogging. The best I could do was the warm up pool which comes up to my belly. I still went there, doing fifteen minutes of improper aquajogging. I was more horizontal than I should. Silently, I grumbled.
Afterwards I went to complain about the scenario. I had to wait awhile and I did have a nice conversation with a police officer keeping watch. I was only expecting to have my complaint registered, but they gave me two free passes. So, I think I’ve come out ahead. Go Kinsmen!
My knee does feel a bit better now. Use it or lose it?