So for Friday lunch today we went to East Side Mario’s. I had an all-you-can-eat pasta, but I was unhappy with it. And I mean REALLY unhappy. In every other restaurant I’ve been to, the pasta and sauce can be changed between servings. I’ve come to assume this. But not in East Side Mario’s. Whatever you first choose is what you are stuck with for the rest of the meal. If I had been told while I was ordering, I wouldn’t have minded, as I could change the order. But after the first serving was eaten, I wasn’t allowed to change for the second.
Of course, I complained to the server and then to the manager. The manager kept saying it was policy and wouldn’t try to make things better. I have no idea why she was so stubborn. I wasn’t trying to cheat the restaurant, and it can’t be that expensive to change the pasta. It was a lunch special for god’s sake! Other people are ordering all kinds of pasta. So I’ve phoned the company that owns the place, but haven’t heard from them yet. The bill even came with a loaded gun, uh, sorry, “Patron comment card”.
So my experience with East Side Mario’s: Customer satisfaction is abysmally low. I’m never going back, and I don’t think anyone else should either.
Now why the irony in the title of this entry?
We went to Best Buy afterwards and horribly abused their customer service policy.
Future Shop had a sale on a computer mouse. Normally it is $60, but their flyer claimed it was normally $20, and on sale for $15. Obviously an error, they must have meant a different mouse. If we had gone to Future Shop they would have had a sign saying the flyer was wrong. But we had gone to Best Buy. Grab the mouse, wave the flyer, and ask for price matching. Yes, we were abusing the policy, and if they had said “No”, we wouldn’t have put up a fight. They tried to phone Future Shop for confirmation, but couldn’t get through. But when in doubt, the customer is apparently right.
So, new mouse!